Non personalised products

All non personalised products  are dispatched the next working day.

Personalised & Engraved items

All orders are handmade and personalised by our arty/crafty team of in-house engravers.

Delivery can take up to 14 working days, this includes the time it takes to make & prepare your item before shipping.

We offer multiple delivery options to suit your needs. As some of our handmade gifts take longer to make than others, sometimes your order will arrive in multiple deliveries.

Delivery Times are given a guideline only, they are not guaranteed. Delays caused by the postal service or customs are out of our control. Please allow sufficient time for delivery.We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

Once your order has been completed you will receive an email from us letting you know that your order has been dispatched. This is when your delivery timescale will begin.

Delivery and Promotions

If you take advantage of a promotional code, the reduction only applies to the price of the product and not the delivery cost. Any free delivery offers refer to standard UK delivery only.

UK Royal Mail 1st Class Delivery

Free delivery on all orders over £35 is available for UK address only.

Deliveries are made by, Royal Mail First Class Post, the next working day including Saturdays.
Excludes remote areas of the UK including the following postcodes: AB31-38, AB41-56, FK17-21, G83, HS1-9, IV, KA, PA, PH, and ZE.

UK Royal Mail Signed For 1st Class Delivery
Free delivery on all orders over £45 is available for UK addresses only.

Deliveries are made by, Royal Mail Signed For 1st Class delivery the next working day.
Excludes remote areas of the UK including the following postcodes: AB31-38, AB41-56, FK17-21, G83, HS1-9, IV, KA, PA, PH, and ZE.

Orders under £35
Deliveries are made by:

UK Royal Mail 1st Class Delivery.

UK Royal Mail Signed For 1st Class Delivery.

UK Royal Mail Signed For 2nd Class Delivery. (Delivery 2-3 days including Saturdays)
Please check your shopping basket for the delivery costs for each of your items.

UK delivery of non-standard products

A non-standard product is something that’s considered to be fragile, perishable, high value, large, heavy, or something that has exceptional delivery requirements. For these products, the above costs won’t apply you’ll find the delivery cost on the product page.

UK tracked express delivery

If you need something quickly, many sellers offer Tracked Express Delivery to UK destinations. The product will be delivered the next working day after it has been made.

International delivery

International delivery is available on many products, and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product.

Western Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.

Please allow 2-5 working days from dispatch.

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow 5-10 working days from dispatch.

USA and Canada

Please allow 5-10 working days from dispatch.

Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People’s Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Please allow 5-10 working days from dispatch.

Rest of the world

Please allow 2-5 working days from dispatch.