I’m a returning customer and will continue to be one! I’d been searching for a “guide parent” gift as opposed to a “God parent” gift. I emailed to in inquire about personalizing a couple of key rings. The customer service team were amazing. I received my order less then 24 hours after I ordered online. Stunning and will make my daughters naming day so much more special. 😊
Brilliant service! Ordered a key ring yesterday & it’s here already! Also comes in a lovely presentation box with engraving which was a lovely surprise! Think my kids are going to have a very happy Nanny on Christmas Day & all for a great price! Will 100% order from here again! Thank you & hope you all have a great Christmas!
5 stars is just not enough, If I could have given more stars then I would have! The level of customer service I have received has been amazing. I ordered a mummy and daddy love me set, but asked for several changes to be made, circular discs instead of heart shaped for my son and his daddy and for mine to say mommy instead of mummy as that’s what my son calls me. They were very accommodating and I even received a call from one of the engravers Bill (who was lovely) to confirm the changes. My order arrived the next day in a beautifully personalised gift box which Bill had included free of charge! The bracelets were beautiful but on closer inspection I realised that I had stupidly not confirmed with him that I also wanted my sons to read Mommy not mummy. I immediately contacted them through their websites chat advising my mistake and asking if I could purchase a new disc for my sons bracelet as it was entirely my fault. Sarah reassured me that something could be sorted and she would email me asap. Fast forward 2 days and through my letter box today in a gift box personalsied with my sons name was a brand new bracelet complete with a note from Bill explaining that there was no need for me to purchase a new disc they were going to give me this one for free! I am completely overwhelmed with the bespoke service I have received from the its handmade team. And I can not recommend them enough, not only are their items truly beautiful, they have gone above and beyond to help me with something that they could have easily dismissed. Bill & Sarah I want to Thank you so very much I can not wait to see my sons face when he opens this on Christmas day.
Amazing. Quickest delivery. Ordered 17th December. My order was with me the next morning. Brilliant. Personalised key ring is top quality. Iv just placed another order. Will 1000% order again. Thankyou for your amazing service, oh and the personalised note was lovely!!!
Fast delivery. Beautiful item. Would recommend
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